How Clippy shaped the design world. — We met in my primary school library. I didn’t really invite you to look over my shoulder, but I didn’t mind it either. I was a nine-year-old starting a school newspaper with my friends. We would sell a paper for $2 a pop and be rich enough to feast on…

A three-step framework to constructively get the best out of everyone, instead of cutting people down to size. When I first got into design, I was taught that the more aggressive your design critique was, the better. You tear people down and move on. …

We’re more influenced by our experiences than by reading numbers. Yet, as product people, we’re relying more and more on quantitative data to make decisions. This could get really dangerous, because quantitative data tells you most things, but it doesn’t tell you why somebody does something, so you could end…